Holidu Protect, Stop chasing deposits

No. It's a damage protection service, not an insurance policy. Every booking through Holidu is covered for guest damage up to €50,000 per booking. It replaces the security deposit, so guests pay nothing extra up front, and if something goes wrong you claim through Holidu instead of chasing the guest.

Every booking through Holidu, on every channel Holidu manages for you, including Airbnb. Manual bookings you add yourself, bookings imported via iCal and bookings made before you switched Holidu Protect on are not covered, so it's worth switching it on before your next booking comes in.

Damage caused by guests during a stay, up to €50,000 per booking: accidental, intentional or criminal damage and theft, including furniture damage, extra cleaning, stained linen, unauthorised pets, smoking and party damage. Each damage report is reviewed individually. Wear and tear, damage you caused yourself, loss of income and acts of nature are not covered.

€3 per booked night, deducted from your payout, so you only pay for nights that actually get booked. There's no subscription and no commitment: you can switch Holidu Protect on or off per property at any time, and the change applies to new bookings from then on.

No. You start the damage report from the booking in your Holidu account and complete it with Truvi, Holidu's protection partner, and the guest is not involved. You don't have to ask a guest for money, hold back part of a deposit or argue about who broke what, so the conversation with your guests stays friendly.

Start a damage report from the booking in your Holidu account within 30 days of check-out, ideally as soon as you find the damage. Add clear photos, taken within 72 hours, and receipts or quotes for the repair. There's no minimum amount. The guest is not involved.

Each guest is checked automatically after booking, with nothing for you to do. 99.5% are approved for protection up to €50,000. A small share is flagged, usually because an email or phone number couldn't be verified, and is eligible for up to €1,000. If a booking is rejected, it's cancelled for you within a day or two, without fees or any effect on your ranking.

No. When Holidu Protect is on, the deposit is switched off automatically, and your guests pay nothing extra before the stay. You no longer collect, hold or refund deposits, and guests who would hesitate at an extra payment see one less reason not to book.

Holidu Protect is available for every property listed with Holidu. Switch it on per property in your Holidu account, under Additional fees & Protection. It applies to new bookings from that moment, and you can decide property by property whether you want it.

As soon as you switch it on under Additional fees & Protection in your Holidu account. It applies to every new booking through Holidu from then on; bookings you received before aren't covered. If you switch it off again, bookings made while it was on stay protected, and new bookings after that are not.