If you have a duplicated property listing on Booking.com, you can close it by removing all of its room types or units from the Booking.com Extranet. Once every unit is deleted, the listing will no longer be active. Before you start, make sure you are working on the duplicate and not your active property.

Before You Start

• Confirm which listing is the duplicate. Check the property name, address, and room details against your active listing.
• Deleting a room or unit cannot be undone, so double-check each one before you confirm.
• Make sure the duplicate has no upcoming reservations. You can only delete a room or unit after all upcoming bookings have been fulfilled and guests have checked out.

Step-by-Step: Closing a Duplicated Property Listing

1. Log in to the Booking.com Extranet. Go to admin.booking.com and sign in with your credentials.

2. Select the duplicate property. From the top menu, open the Property tab and choose the duplicate property you want to close. Then select Room details. Depending on your account view, this may appear as Property layout.

3. Find the room or unit to remove. Review the list of room types and locate the first room or unit you want to delete.

4. Delete the room or unit. Select the option to delete the room or unit, then confirm the deletion. The room or unit will be removed from the property page.

5. Repeat for all remaining room types. Continue deleting each room type or unit until the duplicate property has no active units left.

If Your Property Is Connected Through Holidu

If you manage this property through Holidu, you may also need to retry publishing after you remove the duplicate units. Go to the Distribution channel tab of your property in Holidu. If you see an error message for the Booking.com channel, click the link that lets you retry publishing (“click here”). It can take a few minutes for your changes to appear on Booking.com.

Upcoming Reservations

If a room or unit has upcoming reservations, the Delete option will not appear. You will only see Edit or Upload photos. You can delete that room or unit once all of its upcoming reservations have been fulfilled and guests have checked out.

Need Further Help?

If you cannot remove the duplicate listing yourself, or you have questions about the process, contact Booking.com partner support. You can send a message through the Extranet inbox and ask them to remove the duplicated property.