At Holidu, your feedback helps fellow guests choose the right holiday home and helps us improve the experiences we offer. Here are answers to the most common questions about leaving a review on Holidu.

How does the Holidu rating system work?

Guests rate their overall stay on a scale of 1 to 5, where 1 is the lowest and 5 is the highest. The overall property rating is the average of all individual scores submitted. You can also rate specific categories, such as location, cleanliness, description accuracy, and value for money. You are welcome to add comments about your stay and the type of trip you took, such as family, couple, or solo.

Who can leave a review on Holidu?

Only guests who booked and completed a stay through Holidu can leave a review. If you booked through a partner website, that partner's review terms and conditions apply to your review.

Can I leave a review anonymously?

Yes. You can submit your review anonymously, or you can show your first name and the first initial of your last name.

Can I edit or delete my review?

Yes, but not directly on the platform. To edit or delete a review you submitted through Holidu, please contact our Customer Service team.

What can I include in my review?

We encourage honest, travel-related feedback. Reviews should describe relevant experiences that help other guests, and they should be original and based on your own real stay.

What is not allowed in a review?

Reviews must be genuine, respectful, and helpful. The following content is not allowed:

• References to illegal activity
• Politically or religiously sensitive remarks
• Promotional content or external links
• Personal details, such as email addresses, phone numbers, or names
• Profanity, hate speech, threats, or violent content
• Fake or spam content
• Impersonation of another person
• Reviews written by the host or incentivised reviews

How are reviews displayed and sorted?

We show reviews from Holidu guests and trusted partner websites. Reviews are sorted by date of booking and by whether they include written text. Other filters, such as guest type or rating score, may also be available. You may also see aggregated ratings and reviewer details, such as travel party type or country of origin.

Why are some negative reviews not shown?

To keep ratings fair, negative reviews below a certain score are only displayed when a property has at least two reviews.

Are reviews translated?

Yes, reviews may be automatically translated using DeepL. Holidu and DeepL do not guarantee the accuracy or reliability of these translations.