What is a security deposit for reservation platforms excluding Airbnb?

A security deposit is a guarantee amount that a host may require from guests to cover potential damages to the property during their stay. The deposit is set by the host and is separate from the total booking price. If no damages occur, the deposit is refunded at check-out or within a maximum of 14 days after check-out.

This article explains how security deposits work on reservation platforms other than Airbnb. The information applies to all booking platforms except Airbnb. If you are booking through Airbnb, you are not required to pay the deposit, as the platform manages the deposit.

How security deposits work on booking platforms (except Airbnb)

For bookings made through platforms other than Airbnb, the security deposit policy varies by host. Here is what you need to know:

• Deposit requirement: The host may require a security deposit. This is communicated in the listing, the house rules, or the pre-arrival instructions.
• Collection process: The deposit is paid directly to the host, for example in cash on arrival, by bank transfer, or through a payment link provided by the host. The booking platform and Holidu do not collect these funds.
• Refund process: If no damages occur, the deposit is refunded according to the host's policy, usually at check-out or within 14 days after check-out.

What you need to know before you book

• Deposit terms vary: The host sets the terms, collects and holds the deposit, and issues the refund. Review the details carefully before you confirm your booking.
• Communication with your host: Your host should inform you in advance about how the deposit is collected and how the refund process works.
• Responsible stay: Treating the property with care helps ensure you receive your deposit back without any issues.

What happens if there is damage?

If accidental damage occurs during your stay, follow these steps:

1. Inform your host immediately: Let your host know as soon as possible about any damage.
2. Understand the claim process: The host may use the security deposit to cover repair costs. The host is required to provide documentation, such as photos or invoices.
3. Discuss a resolution: Many issues can be resolved amicably by talking openly with your host.
4. Review platform policies: If a dispute cannot be resolved with your host, reach out to Holidu Support through the help center for assistance.

If you have questions about a security deposit or a damage claim, review the host's policy and the terms of the booking platform for further details.