Your booking confirmation is usually sent by email within a few minutes of booking. If you can't find it, it's most often in your spam or junk folder, under a different email address, or still waiting for payment to be confirmed. Follow the steps below to locate it.

Where to find your booking confirmation

The steps below work for bookings made through Holidu, Booking.com, and Airbnb. Where the process differs, the channel is listed separately.

Step 1: Search your email inbox

Check these folders in the email account you used to make the booking:

• Received (inbox) folder
• Spam and junk folder

Tip: Search your inbox for "Holidu," "Booking.com," or "Airbnb" to find the email quickly, even if it was filed in another folder.

Step 2: Check your booking details

If the confirmation email is still missing, use your booking details to locate it.

Holidu bookings

If you booked directly with Holidu and have a guest account, you can find your booking ID there:

• Log in to your Holidu account.
• Go to "My bookings" and check your booking ID.
• Search your email inbox for the booking ID to see which folder the confirmation email went to.

Note: Your confirmation email is sent once your payment has been confirmed. If your payment is still pending, the email may not have been sent yet.

Booking.com bookings

When you book a Holidu property through Booking.com, you should receive two separate emails:

• A confirmation email from Booking.com with your confirmation booking reference and your PIN. Keep your PIN confidential. This email is sent to the email address you registered with Booking.com.
• An email from Holidu, sent once your payment is confirmed, with your booking ID and your host's contact details.

If you can't find either email:

• Log in to your Booking.com account and open the "Bookings" section.
• Find your booking reference.
• Search your email inbox for that booking reference.

If you still can't find the email, visit the Booking.com Help Center and request that they resend it to you.

Airbnb bookings

When you book a Holidu property through Airbnb, your confirmation and check-in form link are sent through the Airbnb message thread with the host, not by a separate email from Holidu.

• Log in to your Airbnb account and go to "Trips."
• Open your reservation. Your reservation details and booking reference appear in the message thread with the host.
• Search your email inbox for that booking reference to see which folder the confirmation email from Holidu went to.

Common reasons you didn't receive your confirmation

• The email went to spam or junk. Automated emails are sometimes filtered. Check these folders and mark the sender as safe.
• The email address was mistyped. Check that the email address on your booking is correct.
• Payment is still pending. For Holidu bookings, the confirmation email is sent after payment is confirmed.
• The booking was made with a different account. Check any other email addresses you may have used to book.

Need more help?

For more information about managing your bookings, visit the Holidu Help Center.