A payment can fail because of your bank, your card details, or a temporary security block. Who processes your payment determines your next step. Check whether you booked through Holidu, Booking.com, or Airbnb, then follow the steps below.

Why is my payment failing?

If Holidu processes your payment, or your Booking.com booking uses "Pay On", check the following common causes:

1. Payment authentication issue: You must authorize the payment through the secure payment link sent to your email. This may require confirmation in your banking app or entering a code (TAN/PIN) sent by your bank by text message or phone call.
2. Insufficient funds: Make sure your account has enough balance to cover the full payment.
3. Withdrawal limit exceeded: Your bank may have a daily, weekly, or monthly spending limit. Check your banking app or contact your bank for details.
4. Payment method not supported: Make sure you use an accepted payment method. We currently accept Credit Card, PayPal, iDEAL (the Netherlands), Klarna (Austria, Germany, and the Netherlands), and Sofort.
5. Invalid or declined card details: Common causes include an incorrect CVC or CVC length, an invalid or expired card number, a blocked or restricted card (your bank may decline transactions for security reasons), or a cancelled card. Check the card status with your bank.
6. Too many failed attempts: After 5 or more unsuccessful payment attempts, further transactions may be temporarily blocked. Wait 1 to 2 hours before trying again. If the problem continues, check with your bank or use another payment method.

Booking.com bookings

If you chose "Pay Now": Booking.com manages this payment, and Holidu cannot access your payment details. Contact Booking.com customer service by chat or phone to find out why your payment failed.

If you chose "Pay On": Holidu processes this payment, so the common causes above apply.

Airbnb bookings

Airbnb manages all payments directly, so Holidu cannot see or fix the payment issue. Contact Airbnb customer service via chat for help. You may also find your answer in the Airbnb help article Why your payment is getting declined or isn't working.

Still need help?

If your payment still fails after you have checked these points, contact Holidu customer support. Have your booking details ready so we can help you faster.