In an emergency, call your local emergency services first. In the European Union, dial 112 for ambulance, fire, or police. For medical emergencies, also keep your host informed so they can support you. The Holidu support team is available 7 days a week to help with any issues during your stay.

Who should I contact first in an emergency?

If your safety is at risk, contact local authorities or emergency services immediately. They can respond fastest and provide the right help on site. Once you are safe, inform your host and the Holidu support team so they can assist with next steps.

What should I do during a medical emergency at my accommodation?

• Call the local emergency number or summon an ambulance right away.
• Keep your host informed about the situation so they can offer support.
• Contact Holidu support if you need help with your booking or further assistance.

Which situations should I report to the local authorities?

We strongly recommend contacting local authorities as your first step in any serious situation that involves:

• Danger or a threat to your personal safety
• Theft or property crime
• Illegal activities
• Other urgent situations that put you or others at risk

Which emergency number should I call in the European Union?

In the European Union, call 112 for serious conditions such as a stroke, a heart attack, or a serious car accident. This universal emergency number connects you to the ambulance, fire department, or police.

How can Holidu support help during an emergency?

The Holidu support team is available 7 days a week for emergencies. Our team can guide you through urgent issues related to your booking and your stay. However, for immediate danger or medical care, always contact local emergency services first.