Who can I contact in case of an emergency?

Your safety is our top priority. In an emergency situation, it is crucial to know who to contact and how to get help quickly. This guide provides you with the essential information you need during urgent situations.

What to do in a medical emergency

If you experience a medical emergency during your stay, take these steps immediately:

1. Contact local emergency services or call an ambulance without delay
2. Inform your host about the situation so they can offer support if needed
3. Provide emergency responders with clear information about your location and symptoms

In the European Union, you can reach emergency services by calling 112, the universal emergency number for ambulance, fire department, or police services. This number works in all EU member states and is available 24/7.

What to do in other urgent situations

If you encounter serious events such as theft, illegal activities, or other situations that represent danger, contact local authorities immediately as your first course of action.

These situations include, but are not limited to:

• Theft or property damage
• Criminal activity or illegal conduct
• Personal safety threats
• Serious accidents or injuries

Always prioritize contacting local police or emergency services before reaching out to your host or our support team.

How our support team can help

Our specialized support team is available 7 days a week to assist you during emergencies. While local authorities should always be your first contact for immediate safety concerns, we are here to:

• Guide you through emergency procedures
• Offer support and assistance after you have contacted local services
• Help coordinate with your host or property management
• Provide additional resources and information

Contact our emergency support team once you have ensured your immediate safety by contacting local authorities.

Key emergency numbers to remember

Before your stay, familiarize yourself with these important numbers:

• Local emergency number (varies by country)
• Non-emergency police line (if available in your location)
• Hospital or nearest medical facility
• Your accommodation address and contact details

In the European Union, remember that 112 is the universal emergency number that connects you to ambulance, fire, and police services.

Summary

In any emergency situation, your safety comes first. Always contact local emergency services or authorities immediately rather than waiting to reach your host or our support team. Local emergency responders are trained and equipped to handle urgent situations effectively. After you have ensured your safety, our support team is ready to provide additional assistance and guidance.