Arriving at a property that isn't as clean as expected can be frustrating. Here is what to do if your booked property isn't clean, from contacting your host to getting help from Holidu.

What should I do first if my booked property isn't clean?

Contact your host or the person in charge first, since they are on site and can often resolve the problem quickly. Before you reach out, document the issue so you can describe it clearly.

How do I document a cleanliness issue?

• Take photos of any areas that need attention.
• Write down specific details, such as unwashed dishes or dirty linens.

How do I contact my host?

Your booking confirmation email or the Holidu app includes your host's contact details. Explain the problem, describe what you found, and ask for a prompt resolution.

What if the cleanliness issue is not resolved?

If the issue remains unresolved after you contact your host, Holidu will support you in finding a solution. We are committed to making sure you have a pleasant stay.

Please note that we will need supporting documentation of the issue, such as the photos and notes you took, to help you.

For more information, visit the Holidu Help Center.