If something in your rental is broken or not working, contact your host first, and describe the issue clearly with photos and notes. If the problem is not resolved, reach out to Holidu with the same documentation so we can help you find a solution.

What should I do first if something is broken?

Contact your host or the person responsible on-site. Most issues can be resolved quickly this way.

1. Document the issue by taking photos and noting the specific details.
2. Find your host's contact information in your booking confirmation email or the Holidu app.
3. Explain the problem clearly and ask for a prompt solution.

How do I document a problem with my rental?

Clear documentation helps your host understand the issue and helps us assist you if needed.

• Take photos of the broken item or the affected area.
• Write down specific details, such as which appliance is malfunctioning or which furniture is damaged.
• Explain how the issue affects your stay, for example if you cannot use a room or facility.

Where can I find my host's contact details?

You can find your host's contact details in your booking confirmation email or in the Holidu app.

What if my host does not resolve the issue?

If the problem remains unresolved after you contact your host, contact Holidu. Please include your supporting documentation, such as photos and notes, so we can assist you effectively.

For more guidance, visit the Holidu Help Center.