If you have booked a property, your first point of contact is your accommodation provider (host), who manages the property and will welcome you on arrival. You can find their contact details in the "Your Host" section of your confirmation email. If you still need help after reaching out to your host, you can contact Holidu through our guest help center at https://www.holidu.com/help/guest.

Who should I contact first about my stay?

Your accommodation provider is the person who manages the property and can answer questions about your accommodation. They will also share everything you need to prepare for your stay, such as check-in instructions and property details. For most questions about your upcoming stay, contacting your host directly is the fastest way to get an answer.

Where can I find my host's contact information?

Your host's contact information is included in your booking confirmation email. To find it:

1. Open the confirmation email you received after booking.
2. Scroll to the "Your Host" section.
3. Use the contact details listed there to get in touch with your host.

What should I do if I haven't received my reservation details?

If you have not received your reservation details, or your arrival date is approaching, please reach out to your host directly using the contact information provided. Your host can confirm your booking and help you prepare for your arrival.

If you still need assistance after contacting your host, you can get help from Holidu through our guest help center.

How do I contact Holidu support?

If you need further assistance with your booking, visit the Holidu guest help center at https://www.holidu.com/help/guest. You can find answers to common questions there and get in touch with our team for help that your host cannot resolve.

Tips for getting a faster response

• Have your booking details ready, including your reservation number and arrival date.
• Check your confirmation email first, as many questions are answered there.
• Contact your host early if you have questions about check-in or access to the property.