If you cannot check in at your accommodation, first review your check-in time and access instructions in your booking confirmation email. If the issue continues, contact your host or property manager using the details provided in that email. If they cannot resolve it, you can contact Holidu Customer Support.

Where can I find my check-in instructions?

Your booking confirmation email includes your check-in time and access details, such as the key collection point, lockbox code, or meeting arrangements with the host. You can also find this information in your Holidu account.

How do I contact my host if I cannot check in?

Use the contact details provided in your booking confirmation email to reach your host or property manager. Explain the issue clearly, for example, if the key is not in the expected location, the lockbox code does not work, or no one is available to meet you.

How do I contact Holidu Customer Support?

If your host cannot resolve the issue, contact Holidu Customer Support through the Holidu Help Center. Have your booking details ready to help the team assess your situation quickly.

What information should I have ready?

• Your booking confirmation number
• The property name
• Your check-in instructions

How can I avoid check-in problems?

• Confirm your check-in time, location, and access instructions with your host before your trip.
• Keep your host's contact details easily accessible.
• If you expect to arrive late, notify your host in advance so access arrangements can be made.