Will I be charged if I cancel my booking?

Whether you will be charged depends on the platform you booked through and the cancellation policy the host set for your stay. Each policy is shown before you book, so you can check the terms that apply to your reservation.

What are the common cancellation policy types?

Hosts usually choose one of three types of cancellation policy:

• Flexible: You can cancel for free up to a set time before check-in, often 24 hours.
• Moderate: You can cancel for free up to a longer deadline before check-in, after which a partial refund may apply.
• Strict: Cancellations close to your stay may receive only a partial refund or no refund at all.

How can I check the cancellation policy for my booking?

You can find the cancellation terms for your reservation in a few quick steps:

1. Open your booking confirmation email, which includes the cancellation policy for your stay.
2. Log in to the platform where you made the booking, such as Holidu, Airbnb, Booking.com, or Vrbo, through its website or app.
3. Go to "My Trips" or "My Bookings" and select your reservation to view the cancellation details.

How do I know if I will be charged before I cancel?

Before you confirm a cancellation, check the deadline and the refund amount shown for your booking. If the free cancellation period has passed, a fee or partial charge may apply. Cancelling before the deadline usually means you will not be charged.

What should I do if I am unsure about the charges?

If you cannot find the cancellation policy or are unsure how much you will be charged, contact the platform's customer support team before you cancel. They can explain your options and confirm the refund amount for your booking.

Key takeaways

• Your cancellation charges depend on the host's policy and the platform you booked through.
• Check your booking confirmation email or your "My Trips" or "My Bookings" page for the details.
• Cancel before the free cancellation deadline to avoid charges.