If your booking has been cancelled and you are due a refund, the timing depends on where you made the booking and how you paid. Refunds for Holidu bookings usually reach your bank account within 2 to 4 business days. Bookings made through Booking.com or Airbnb are refunded by those platforms, so their timelines and support teams apply.

How do I know who processes my refund?

The company that processes your refund depends on the platform you booked through and the payment option you selected:

• Booking.com, "Pay Now": Booking.com manages the refund directly.
• Booking.com, "Pay On": Holidu processes the refund.
• Holidu bookings: Holidu processes the refund.
• Airbnb bookings: Airbnb processes the refund, because Airbnb handles all payments for its bookings.

When will I receive my refund for a Booking.com booking?

The timing depends on the payment option you selected when you booked.

• If you chose "Pay Now": Booking.com fully manages your refund. Once your booking is cancelled, any applicable refund is processed directly by Booking.com. For help with timing or status, contact Booking.com customer service by chat or phone.
• If you chose "Pay On": Holidu processes your refund. Once your booking is cancelled, any applicable refund is sent to the original payment method you used when booking. Depending on your bank's processing speed, the refund should appear in your account within 2 to 4 business days.

When will I receive my refund for a Holidu booking?

If your reservation has been cancelled and a refund applies, Holidu sends it to the original payment method you used when you made the reservation. The refunded amount should appear in your bank account within 2 to 4 business days, depending on your bank's processing speed.

When will I receive my refund for an Airbnb booking?

Airbnb processes refunds for cancelled Airbnb bookings, because Airbnb handles all payments directly. Holidu cannot speed up or change this process. For help, contact Airbnb customer service by chat. You can also read these Airbnb Help Center articles:

• How Refunds Work on Airbnb
• How Long Does It Take to Receive a Refund?

Why hasn't my refund arrived yet?

Refunds can take a short time to appear, even after they have been processed. If the expected period has passed, check the following:

• Confirm that your booking is cancelled and that a refund applies to your booking terms.
• Check your bank or card statement, including any pending transactions.
• Remember that some banks take longer to post refunds than others.
• Contact the platform that processes your refund, using the steps above, if the refund is still missing after the expected time.

For more details about your booking, visit the Holidu Help Center.